![]() Brilliance New York does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. ![]() To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. We are unable to make changes to orders that are placed on our system once shipped. Returned to sender, refused & lost packages Note: Should you choose to return Final Sale item, or items purchase on sale or with discount codes, Brilliance New York reserves the right to apply a 25% restocking fee so long as the item is sent back in accordance with our Return Policy and is in resellable condition. It is important to note that all items purchased using a promotion, sale or coupon code are Final Sale and can not be returned. Sale items as well as purchases older than 30 days will not be eligible for returns. Due to safety and usage, liquids items are non refundable. Simply contact customer service at: and we will be happy to assist you. If you wish to return the product for whatever reason, we have a 30 day satisfaction policy. Customer will be reposnisble for ensuring the package is returned to us. That is if the order is in new condition, never opened and never used and n resellable condition. A refund will be issued once the merchandise is sent back to our warehouse and a return has been initiated with customer service. Once an order has been processed, we are unable to cancel the order. Refunds will not be issued as part of the manufacturers guarantee, only replacements or repairs.Īll orders are processed immediately. ![]() In the event of a defective product, Brilliance New York will replace your item with a new one. Brilliance New York undertakes to repair or replace (at Brilliance New York’s sole discretion) the product at its expense. Not covered by this guarantee are damages caused by improper handling, such as dropping of the product or deliberate misuse. ![]() Manufacturers Guarantee - Brilliance New York offers a guaranteed warranty from date of purchase against defects caused by faulty material or workmanship. But if, for any reason, you need to return your Brilliance New York products, we'll ensure the whole process is as simple and fast as possible. Of course every Brilliance New York product is created to the highest standards and thoroughly examined before it is shipped. We love making you look good, but we also love you feel good, so as giving back is a core value for BNY, 10% of all proceeds go directly to charity. We carefully select formulas with coveted ingredients that deliver the most innovative solutions to keep you looking your best - knowing that today's beauty moments are tomorrow's beauty resolutions. We are proud to present you with eco-friendly styling tools and strive to expand our vegan selection so that together we may contribute to environmental sustainability while simultaneously providing a level of luxury and style. Our mission is to supply you with the finest products and premier styling tools to ensure you can achieve any look you desire. Our award-winning, professional products compose our carefully curated collection that enhances each hair type and color, obtainable at any experience level. In addition to creating state-of-the-art hairstyling tools in trendy prints and colors, Brilliance New York caters to all beauty needs with a full range of haircare, skincare, makeup, accessories, and 100% human-hair extensions.Brilliance New York ®, House of Beauty was born from an elite team of beauty enthusiasts where our love for beauty is at the core of what we do. The company’s website even offers video tutorials on how to style soft curls or achieve the perfect Taylor Swift–style updo. These ceramic, titanium, or tourmaline styling tools offer constant heat distribution and help eliminate hot spots that can damage the cuticle.
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